After every installation our customers receive a ‘Customer Assessment Questionnaire’. We really value the feedback from these. At the bottom of the form we ask a question:
How could we improve our service? Here are some of the responses:
You have shown courtesy and politeness at all times – thank you.
Mr R – Hayes
I don’t think I can make any suggestions for improvement – everything was 1st class
Mrs L – Hatch End
I don’t think you can. Hoping the after service is just as good.
Mr & Mrs H – Ruislip
The engineers that installed my alarm were professional, clean and helpful.
Miss D – Hayes
We’d thoroughly recommend Octagon – initial survey particularly good.
Mr B – Ickenham
Can’t think of anything to be improved – really pleased with service.
Mr & Mrs K – Ickenham
I don’t think you need to!
Mr & Mrs L – Seer Green
I can’t think of anything you should improve – all perfect for me…..
Mr Y – Edgware
Very impressed – thank you.
Mr T – NW10
Keep doing what you are doing – recommended to me and I will certainly recommend Octagon in the future.
Miss N – Uxbridge
Very happy with your service – thank you.
Mrs A – Edgware
I don’t think it could be improved. Except for some wiring in the garage, all other wiring was hidden. Your staff showed great insight into how to get around the house, under floorboards etc.
Mr S – Iver